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May 18 2012

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IT Support And Its Benefits

IT Support refers to the processes needed to keep IT hardware and software products in good working order throughout their entire life cycle. The term is mainly used to refer to software but the close linking of hardware and software these days means that it is not possible to delink the two in any discussion involving the maintenance of information technology.

The Process of IT Support

IT maintenance is a continuous process where modifications to hardware and software are logged, tracked and tested for impact analysis. Modification and testing is common as is the upgrading to newer versions of the products whether it is hardware or software. The process also includes training and other day-to-day support activities. The main IT maintenance activities include:

• Implementing processes
• Analyzing problems and making modifications
• Implementing modifications
• Maintenance reviews
• Migration to new hardware or software
• Retirement of old/outdated hardware or software

The Need for IT Support

Maintenance of information technology is necessary in order to ensure that it continues satisfy user's needs. Software is also applicable for maintenance irrespective of the life cycle model used in its development. Changes also need to be made for corrective and non-corrective actions of software. Some software maintenance actions are performed for the following reasons:

• Rectify faults
• Improve design
• Execute enhancements
• Allow interfacing with other software
• Adapt to hardware

IT Support Costs

Maintaining IT is a costly process and consumes a large chunk of financial resources. Much of the effort usually goes towards non corrective activities despite popular perception that most resources are committed towards fixing problems. The following are some of the factors that influence software maintenance costs:

• Type of application
• Uniqueness of the product - products that are highly unique or custom designed solutions can result in costing more to maintain
• Availability of maintenance staff
• Life span of the software
• Characteristics of hardware
• Quality of design

There are some innovative ways to reduce these costs without having much negative impact. They include:

• Reducing maintenance agreements for applications that are rarely used; this action would impact on fewer users.
• Rather that cutting down on maintenance completely, the turnaround frequency can be reduced. For example, from daily to weekly.
• Weekend services or services provided during odd hours can be eliminated or reduced.
• Many maintenance providers are willing to slash costs rather than lose out on contracts completely. It pays to speak to them and seek better rates.
• Let your end users know what to expect with reduced maintenance.
• Avoid reducing service to critical processes since the negative impact will outweigh any cost benefits.

Evolution of IT Support

Maintenance of IT is a series of evolutionary changes and decisions are guided by having an understanding of what happens to hardware and software over time. In other words, IT maintenance is always a work-in-progress and never really comes to an end. In fact, it becomes more complex as time goes by unless more knowledge is gained and used to reduce this complexity.

The biggest issue is so many businesses don’t implement an end of life scheme on existing hardware and software leaving them in a very costly position when implementing new software on older hardware or older software on new hardware. This creates a huge dilemma when structure isn’t put into to place.

A totally consultative approach for IT Support is the goal to fully understand and interpret the specific needs of your organization. By designing and creating a solution that best fits your business, each of our services can be scaled up or down to meet your exact requirements, irrespective of size or complexity of your infrastructure.


How to Increase Your New Laptop Battery Tips

Battery Conditioning:

This document explains how we recommend you should fully condition your new laptop battery, by using a very simple charging cycle. This will ensure a long run time from your battery and greater lifetime.

It is very important that you fully cycle and 'condition' you battery before you use it. All new batteries need to be fully conditioned in the early stages for at least 8-20 cycles (cycle = one full charge, one full discharge) otherwise you will not get the optimum runtime in hours from your battery.

It is very common for customers to believe that there is a fault with the battery when actually they have a perfectly good battery, which simply requires correct conditioning.

When you receive your new laptop battery it will be fully discharged and unconditioned. Please do not turn on your laptop computer as the battery will not work straight away.

Your battery will normally take 8 - 10 charges and discharges to reach its full capacity. However, your battery will not reach full potential until it has been conditioned at least fifty times. Until then you may experience lower performance.
Another common situation you may experience is the LED's and charge indicator on your laptop will not give accurate information until the battery is fully conditioned - it is very common for consumers to believe that their battery is faulty. Please do not blame the battery! Just follow the cycle instructions below.

During the first charge, your laptop may indicate that charging is complete after a short period (of approximately 15 minutes). This is to be expected and considered normal; if this occurs, remove the battery from your laptop and repeat the charging procedure. You should then use your laptop as normal (without the mains power adaptor plugged in), until the battery completely runs down.

Repeat the above procedure for a minimum of eight times over the course of the next few days. Always ensure you allow your battery sufficient time to get a full overnight charge.

What these terms mean:

Cycle:  One full overnight charge and one full discharge without the AC adaptor plugged in.

Charge:  Overnight charge with AC adaptor plugged in the mains.

Discharge:  Fully exhausting your battery's power (operating the computer with your fully charged battery in the laptop and the AC adaptor unplugged).

Condition: This is the charge/discharge process you must complete. This will increase both the runtime and the lifetime of your battery.

Runtime: The period of time your battery will last for.


How to Do a Windows Registry Repair

(*Warning: This can cause damage if done incorrectly)

By doing a windows registry repair, it can help you get solutions to overwhelming errors brought about by installing and uninstalling programs. Any movement made to the system can add to the probability of crash due to windows registry failure. Errors that sometimes appear during start-up or when you launch or close a program. Windows registry repair can be done if your registry has shown symptoms of errors and is starting to affect the function of the computer.

When you suspect that the reason your computer is functioning beyond acceptable is the corrupted registry, there are ways to get it fixed. Microsoft offers a step-by-step instruction on how you can repair this error. However, it can be really strenuous to follow the steps as it is very long and detailed. These steps are essential if you are not able to even start your computer.

On the other hand, if you are able to start the computer and the error occurs as you log in; it is probable that the problem is in the programs that the window is trying to run. As windows opens, what it does is to locate through the registry the list of programs to load. Once it has detected any malicious codes, viruses or Trojan horse, it will start to affect the system. Symptoms may vary depending on what programs is being launch and what affects the proper functioning of this programs. If this is your problems, there are things that you can do to make a windows registry repair.

Like any other error that originates from a specific program, un-installing it might help. If the program is something that you are still using, you may re-install it. However, if same problem occur, it is most likely that the program is faulty.
Using the tool Msconfig file might also help.

This process, as provided my Microsoft allows the user to re-configure which programs to load upon start-up. This is facilitated by clicking the start button, select run and type Msconfig file. This tool can assist you in manually setting up your preference.

A registry cleaner can be the ultimate help you can get to solve your problem. The registry cleaner will scan your system to look for outdated, invalid and erroneous entry. After scanning, the cleaner will remove all traces of it that unclogs the system. This cleaner is easy to use and only requires minimal participation from the user. No technical know-how is essential to use this as this is idiot-proof and so easy to use.

This utility program has been proven very helpful to find solutions to your problem. They make your system invulnerable to system crash and possible functioning of the registry. Getting the best registry cleaner must be considered very well. It must offer various features that will suit your need and system requirement.

A registry repair is very important maintenance to every computer. It will help your computer maximize its capabilities as it will be able to function to the fullest.


How to Avoid Computer Viruses & Stress

What most computer owners have to realize is that computer repair is inevitable, whether it's for a small problem or a big one. However there are some steps that computer owners can take to minimize these problems, make the jobs of the IT department less irritating and in the end, keep the bill from skyrocketing.

How many times have you heard someone say, "back up your data"? And how many times have you not listened? While there's always a way to recover lost material it's a tremendous hassle to do so and there isn't much certainty. Remove the risk of losing your important pictures and school projects, and save yourself the stress. Take a few minutes out of your day to install a backup program.

If you don't wish to download or install a backup program, then store your important files on a USB stick. If you can, buy an extra USB specifically for holding files that you may not ever need to open unless your computer goes awry. With properly backed up files you save the IT department unnecessary computer repair time in searching the depths of your computer. You also pay less by the hour or work load. And oh, that person who warned you about backing up your data is not joking. Back it up, it doesn't take long!

Be sure to keep your computer safe and secure in the first place. Viruses are one of the leading causes of computer damage and a constant recurrence at computer repair shops. Installing good antivirus software will prevent malware from creeping in. Scan regularly and keep up with new program updates.

Your computer can undergo serious problems with irresponsible internet browsing. Use trusted sources to download software or any other types of files. And of course, follow the age old internet rule of ignoring files you aren't sure about. With website browsing there is also the threat of malicious spyware which you can help prevent with programs such as Spybot Search and Destroy and Hijack This. With protective systems such as those watching your back, internet browsing will be paranoia free. I'm not saying that these are the only protection out there but to list them all would be silly the ones I mentioned are only examples as your browsing privacy is vital and will prevent harmful codes and hackers from entering your computer. It will prevent damage and lessen trips to computer repair shops when certain measures and discipline practices are put in place.

Consider adding other layers of security. Download and install a firewall. Other security precautions you might want to consider are choosing a good and safe web browser. Keep in mind that a lot of malware comes in via web browsers. Google Chrome is an excellent choice that will keep you feeling safe. Implementing strong passwords to your user and router account is another key item to keep in mind.

We all know that computer repair is a hassle and not only for the owner. Let's make all of our lives easier and stress free by keeping our computers safe and internet browsing secure.

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